Política de privacidad

DUONICE operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (the “Services”). DUONICE is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, shop, or otherwise interact with the Services, or when you contact us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy and how your information may be collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be associated with you or another individual.

Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify or be associated with you.

Depending on how you use the Services, your location, and applicable law, we may collect or process the following categories of personal information:

- Contact information, including your name, billing address, shipping address, telephone number, and email address.
- Financial information, including payment card information, financial account information, transaction details, payment method, payment confirmations, and other payment details.
- Account information, including your username, password, preferences, and general settings.
- Transaction information, including products you browse, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
- Communications information, including information you provide when you contact us, such as information submitted through customer support inquiries.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information about how and when you use or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

- Directly from you, including when you create an account, use the Services, contact us, or otherwise provide information to us.
- Automatically through the Services, including information collected from your device when you use our products or services or visit our website, including through cookies and similar technologies.
- From our service providers, including when we engage them to provide specific technology or services and they collect or process personal information on our behalf.
- From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

- Providing, customizing, and improving the Services. We use your personal information to provide the Services, including fulfilling our contracts with you; processing payments; shipping orders; remembering your preferences and products of interest; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipping; assisting with returns and exchanges; supporting product reviews; and providing a personalized shopping experience, such as recommending products related to your purchases.

- Marketing and advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email or other permitted methods, and displaying online advertisements for products or services based on your previous purchases, items added to your cart, and other activity on the Services.

- Security and fraud prevention. We use your personal information to authenticate your account; provide a secure payment and shopping experience; detect, investigate, or take action regarding suspected fraudulent, illegal, dangerous, or malicious activity; protect public safety; and maintain the security of our Services.

- Communicating with you. We use your personal information to provide customer support, respond to your requests, provide efficient service, and maintain our business relationship with you.

- Legal purposes. We may use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, and to investigate or participate in civil discovery, litigation, or other legal proceedings.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

- Disclosing information to Shopify, suppliers, and other third parties that provide services on our behalf, such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, shipping, and delivery services.

- Disclosing information to business and marketing partners that provide marketing services or advertising. Depending on your location and applicable law, you may have the right to opt out of certain uses of your personal information for targeted advertising or marketing.

- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as for shipping products or when you use social media widgets or login integrations.

- Within our affiliates or corporate group.

- In connection with a business transaction, such as a merger, acquisition, bankruptcy, or sale of assets; to comply with applicable legal obligations, including subpoenas and similar legal requests; to enforce our Terms of Service or other policies; or to protect or defend the Services, our rights, or the rights of our users or others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information that you submit through the Services may be transferred to and shared with Shopify and third parties located outside your country or region in order to provide and improve the Services.

Shopify may process personal information in accordance with its own privacy policies. To learn more about how Shopify handles personal information and the rights you may have, please visit Shopify’s Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you visit websites that are not affiliated with or controlled by us, please review their privacy and security policies and other terms.

We are not responsible for the privacy or security practices of such third-party websites or platforms.

Information you provide on public or semi-public platforms, including information shared on third-party social networking platforms, may be visible to other users of those platforms and may be used by those third parties according to their own policies.

Providing links to third-party platforms does not constitute an endorsement of their content or operators unless otherwise stated on the Services.

## Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the contact information below so that we can request deletion of that information.

## Information Security and Retention

Please be aware that no security measures are perfect or completely secure, and we cannot guarantee absolute security.

Information that you send to us may not be secure while being transmitted. We recommend that you do not send sensitive or confidential information through unsecured communication channels.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

## Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

- Access or right to know. You may have the right to request access to the personal information we hold about you.
- Deletion. You may have the right to request deletion of personal information we maintain about you.
- Correction. You may have the right to request correction of inaccurate personal information.
- Data portability. In certain circumstances, you may have the right to receive a copy of your personal information and request that it be transferred to another party.
- Opt-out of targeted advertising or certain sharing. Depending on your location and applicable law, you may have the right to opt out of certain uses of your personal information for targeted advertising or other purposes defined by applicable privacy laws.
- Marketing communications. You may unsubscribe from promotional emails by using the unsubscribe option included in those communications. Even if you opt out of promotional communications, we may still send you non-promotional messages related to your account or orders.

You may contact us using the information provided below to exercise any applicable rights.

We will not discriminate against you for exercising your privacy rights. Depending on applicable law, we may need to verify your identity before processing your request.

We will respond to requests within the time period required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the information below.

Depending on your location and applicable law, you may also have the right to submit a complaint to your local data protection or privacy regulator.

International Transfers

Your personal information may be transferred to, stored in, and processed in countries outside the country in which you live.

When required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons.

When we update this Privacy Policy, we will post the revised version on the Services and update the “Last updated” date.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us:

WhatsApp: +1 626-977-6334

Email: supportduonice@gmail.com