Política de envío

Thank you for shopping with DUONICE.

We currently offer shipping for eligible products to customers in the United States.

Processing and Personalization Time

For personalized products, please allow approximately 20 days for personalization and production before the order is shipped.

The personalization process begins after we receive your order and the required personalization information, including your pet's name, personalization details, and photo.

Shipping Time

After personalization and production are completed, please allow approximately 1 week for shipping.

For personalized products, the estimated total delivery time is approximately 3–4 weeks.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary due to shipping carriers, weather, holidays, customs, or other circumstances beyond our control.

Order Tracking

When tracking information is available, we will provide it to you through the contact information associated with your order.

Please allow some time for tracking information to update after your order has been shipped.

Damaged Packages

If your order arrives damaged, please contact us within 24 hours of delivery.

Please provide clear photos of the damaged product and the original packaging within 24 hours of delivery so that we can review the issue and determine an appropriate solution.

Claims submitted after 24 hours may not be accepted.

Incorrect or Missing Items

If you receive an incorrect or missing item, please contact us within 24 hours of delivery.

Please provide your order number and clear photos of the package and items received so that we can review the issue.

Address Changes

Please make sure your shipping address is correct before placing your order.

If you need to change your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing or production.

Delivery Delays

DUONICE is not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, severe weather, natural disasters, holidays, or other unexpected events.

Contact Us

If you have any questions about shipping, please contact us:

WhatsApp: +1 626-977-6334

Email: supportduonice@gmail.com