Política de reembolso

Return & Refund Policy

Thank you for shopping with DUONICE

Because our personalized pet memorial products are made especially for you and your pet, personalized orders cannot be returned or refunded once personalization or production has started.

Personalized Products

Before placing your order, please carefully check your pet's name, personalization details, and uploaded photo.

Once your personalized order has entered personalization or production, we cannot accept cancellations, returns, or refunds due to a change of mind or incorrect information provided by the customer.

Damaged or Incorrect Items

If your order arrives damaged, defective, or significantly different from what you ordered, please contact us within 24 hours of delivery.

For damaged items, please provide clear photos of the damaged product and the original packaging within 24 hours of delivery so that we can review the issue and determine an appropriate solution.

Claims submitted after 24 hours may not be accepted.

Order Cancellation

If you need to cancel a personalized order, please contact us as soon as possible.

Cancellation requests can only be considered before personalization or production has started.

Refunds

If a refund is approved, the refund will be issued to the original payment method.

Please allow your payment provider some additional time to process the refund.

Contact Us

If you have any questions about our return or refund policy, please contact us through our Contact Us page.